Guide5 min readUpdated Jun 4, 2026

Account Setup And Login

Use this guide when you are signing in for the first time or helping a teammate resolve access issues.

BYBy Team BYLT

Before you sign in

You need an active tenant user account and access to the correct company workspace. Your administrator controls which projects, modules, and billing features you can see.

  • Use the login link provided by your organization.
  • Sign in with the email address attached to your tenant account.
  • If you were invited by an admin, complete any required account setup before expecting full access.
  • If you cannot see a feature, ask an admin to check your role, product access, or seat assignment.

How to log in

  1. 1
    Open the login page

    Go to the portal login screen and enter your work email address.

  2. 2
    Submit your credentials

    Enter your password or complete the login method your organization uses.

  3. 3
    Confirm you reached the dashboard

    After login, you should land inside the protected tenant dashboard rather than the public site.

  4. 4
    Check your visible modules

    Confirm that projects, inspections, solutions, settings, or billing areas match your role.

  5. 5
    Sign out when finished on shared devices

    Use sign out if you are working from a shared browser or device.

If login fails

Check that you are using the correct portal, the correct email address, and an active account. If the issue continues, contact your workspace administrator rather than creating a second account.

Common access questions

  • A missing project usually means you have not been added to it or it has not been created yet.
  • A missing product area can mean the subscription does not include that module or your seat is not assigned to it.
  • A session that expires usually requires signing in again before continuing protected work.
  • Billing and team-management areas are normally reserved for admins.