Guide5 min readUpdated Jun 4, 2026

Subscription And Billing Overview

The subscription overview helps admins understand active products, seat quantity, billing period, and cancellation state.

BYBy Team BYLT

Statuses to understand

Subscription status affects user expectations and product access. The portal should explain status clearly before users assume a feature is broken.

  • ACTIVE means normal access.
  • PAST_DUE should show a billing warning but should not immediately hard-block users.
  • CANCELLED is a historic or scheduled cancellation state.
  • Cancellation should be described as scheduled with access until period end.
  • Use the backend-provided billing portal URL to manage payment details.
Check billing before feature debugging

If a user cannot access a product area, review subscription status and seat assignment before troubleshooting the feature itself.